The Washington NYC (sometimes hereinafter referred to as “Hotel”, “we”, “us”, or “our”) is dedicated to providing exceptional service to guests of all abilities. We strive to provide online content that provides an excellent user experience for visitors of all abilities, using any type of assistive technology to access the website. 

The Washington is committed to offering the most comfortable and user-friendly accessibility experience while you stay with us in our Downtown New York City location. For additional information on accessibility features, please contact us directly at (646) 826-8600.

We base our website accessibility standards on the Web Content Accessibility Guidelines 2.1, level A + AA success criteria. In addition, we actively work to maintain, assess and improve the usability and accessibility of our website through training of our personnel, engagement of experts and regular testing of our digital accessibility.  

We welcome feedback

If you experience any difficulty accessing or navigating our websites or have any  accessibility-related questions or comments, we are listening. Please contact us with a description of the issue you encountered and your contact information. Your experience matters to us. 

The Washington NYC website may contain material from social media sites such as Facebook and YouTube, which are used to share additional content about our property, facilities and services. These third-party sites may have accessibility issues that are beyond our control. We invite you to review further public accessibility information directly from Facebook, YouTube, Twitter and Instagram.  

Accessible Features and Amenities

The Washington NYC is ADA compliant in accordance with the 1991 construction statutes of the ADA (Department of Justice ADA Title III Regulation 28 CFR Part 36, 1991). We welcome guests of all abilities. Our property descriptions aim to allow any visitor to make an informed decision on whether the hotel is an appropriate choice for their needs.  

Accessible property features include:

• Accessible public entrance.
• The registration desk is 47” high. Guests who are unable to use the registration desk will be personally attended by staff. 
• Accessible route from the public entrance to the registration area and accessible rooms.
• Accessible elevator. Accessible route to the elevator from the public entrance, registration desk and rooms.   
• Accessible emergency exit.
• Accessible public restroom.
• TTY for guest use.
• Visual (strobe light) alarms.
• Guest room televisions have closed captioning or closed captioning decoders are provided.
• Braille signage.
• Accessible food and beverage outlet.
• Accessible route to food and beverage outlet from the public entrance and rooms.
• Accessible business center (in lobby).
• Accessible route to business center from the public entrance and rooms.
• Fitness center with door width of 33”.
• Accessible route to fitness center from the public entrance and rooms.
• Service animals are welcome at the The Washington NYC.

Accessible guestroom features include:

• Accessible entry doorways.
• Bathrooms with roll-in showers.
• Removable bath/shower seats.
• Grab bars on bath control wall and back wall of shower/tub.
• Grab bars to the side and behind and above toilet.
• Removable shower wands.
• Unobstructed sinks. 
• Telephone ring indicator.
• Assistive listening devices available at front desk.
• Lowered peep holes.
• Lowered thermostats.
• Curtain control extenders.
• Lowered closet rods.
• Button controls for lights and ceiling fans.
• Accessible route from public entrance and registration area to accessible rooms. 

We wish to ensure the best experience for all of our guests. Please don't hesitate to reach us at (646) 826-8600 with any questions.

From a digitally accessible website to complete descriptions of all onsite amenities and features, we wish to provide a positive experience from start to finish. Please note that this accessibility statement applies to all content on The Washington NYC. The hotel is not responsible for any third-party content on the website.

View Rooms & Suites